Our Values

Our values

Terblanche Total Property Solutions people believe strongly in the five values below. Our people live these values every day. These values form the basis of the advice we give and the actions we take. Even though circumstances may change, our values are permanent.
 
We also believe that living by these values will naturally lead to certain behaviours, which are also listed below. Collectively these values and behaviours form what we call the Terblanche Total Property Solutions Code of Honour.
 
Each person joining the Company signs the following declaration:
 
“I, the undersigned, hereby solemnly swear that I will always uphold the Code of Honour even when it may be difficult or inconvenient to do so. I will make sure that my own conduct is in compliance with the above Code of Honour. I accept and request that any one of my colleagues may show me on my non-compliance with the Code of Honour in the spirit of guiding my conduct to that required under the Code of Honour.”
 

Nr	Values	Behaviours
1	We will respect ourselves and others in equal measure	Absolute trust We lead by serving Teamwork is essential to our success Loyalty to this business and our colleagues We will listen before we speak Open communication We will accept and embrace absolute accountability Humility Open door policy
2	We will always act with irreproachable integrity	We will do business fairly, honestly and lawfully We will be candid with ourselves and our colleagues We will be consummate professionals We will treat our customers and their information with the required confidentiality We will say what we mean and do what we say Transparency
3	We will continuously strive for service excellence	We will be obsessive about client service excellence We will strive to exceed our customers’ expectations We will have a sense of urgency when we deal with customer requests We will be specialists in our chosen areas We will be on time, every time We will answer every e-mail, telephone call and letter in no more than 24 hours
4	As a matter of course, we will always go the extra mile	Good enough to us is not good enough We want to be the best at what we do We will respect our competitors, but not be in awe of them We will know what our competition is up to We will be better than our competition
5	We will always add value both to our clients and ourselves	We exist because we provide a service to customers We will leave our customers better off after dealing with us As a business we exist to make a profit We will not incur unnecessary costs